Phone:647-449-SALT(7258)

Email: orders@reefrocks.ca

Frequently Asked Questions

How Can I contact you if I have a problem?

You can email us at orders@reefrocks.ca or call 647-449-SALT(7258). Calls and emails are returned within 24 hours.

What methods of payment do you accept?

American Express, MasterCard, VISA and PayPal are the preferred methods of payment. You do not need a paypal account to shop on this site. Just select the following option on the bottom left hand corner.

When will my order be shipped?

We ship next day or sooner. A tracking number is provided the day the order is shipped. In rare cases if an item is not in stock we will notify you immediately so you are not left wondering.

How Much is Shipping?

Shipments within Canada. For Postal Service, shipping on orders under $200 is $6.95 anywhere in Canada. For any orders over $200.00 shipping is FREE. The delivery standard for this service is between 1 to 5 business days between all major centers in Canada.

What is your return policy?

 

For Rock:

Because it is impossible for this product to be defective, there will be no returns on rock unless damaged.

Should your order be damaged in shipping, please accept the package and contact us immediately. We want you to be 100% satisfied with your purchase and will work with you to replace or discount the damaged portion or your order. (Please provide photos of damaged portion within 48 hours of delivery and understand the carrier  requires all packaging and product be available for inspection in order for us to file a claim.)

 

For other Products:

Manufactures warrantee will be in place where applicable.

Products damaged in shipping need to be reported immediately and made available for inspection by the partial carrier with all packaging material.